Last updated: April 22, 2024.
Preliminary
These terms of use (hereinafter, the “Terms of Use”) govern, along with the Privacy and Cookie Policy regarding the management of Users' personal data (together, all of the foregoing shall be referred to as the “Terms and Conditions”):
the access to and use of the GO&DANCE website hosted under the domain name www.goandance.com (hereinafter, the “Website”) and under any of its subdomains or dependent web pages, as well as the content and services made available by the owner of the Website to its users (hereinafter, the “Users”);
the registration and creation of an account on the Website as an individual or professional user; and
the purchase of tickets for events and activities organized by the Users.
Users must read this document carefully. None of the provisions contained in these Terms shall be construed as creating an employment, agency, or partnership relationship between the involved parties.
Identification of the Website owner:
The Website is provided by GODANCE SALSA, S.L. (hereinafter, “GO&DANCE”) In compliance with Article 10 of Spanish Law 34/2002 of July 11 on Information Society Services and Electronic Commerce, the following identifying information of the Website owner is provided:
Owner: GODANCE SALSA, S.L.
Registered address: Calle Roger, number 38, Bajos, 08028, Barcelona, Spain.
Tax ID (CIF): B-66413691.
Registration details: registered in the Mercantile Registry of Barcelona in Volume 44551, Sheet 124, Page B-459590, Entry 1.
Contact email: info@goandance.com.
Access to or use of the Website by the User necessarily implies, and without reservation, knowledge and acceptance of these Terms and Conditions.
The Website, created by GO&DANCE, offers the User a tool for event organization and ticket sales (hereinafter, the “Event Organization Service” and the “Ticket Purchase Service,” respectively). The Event Organization Service and the Ticket Purchase Service shall be jointly referred to as the “Services.”
Through the provision of the Services, Users who wish to (hereinafter, the “Organizers”) may quickly and easily promote their own events on the Website (hereinafter, the “Events”), as well as sell tickets to other Users (hereinafter, the “Buyers”) for the Events they organize and publish.
To browse and use the Services offered on the Website, Users must be of legal age. Therefore, the User represents that they are of legal age and have the necessary capacity to enter into contracts for the Services offered on the Website.
In connection with the foregoing, the User shall, in all cases, be responsible for the accuracy and truthfulness of the data provided to GO&DANCE through the registration form and booking processes.
Users under the legal age who wish to contract the Services will require prior authorization from their parents or legal guardians.
Accounts registered by bots or by any other automated method are not allowed.
Organizers may access the Event Organization Service and the information derived from ticket sales through a dedicated area on the Website (hereinafter, the “Professional Area”). GO&DANCE acts solely as an intermediary in the sale of Event tickets between Organizers and Buyers, managing the distribution of tickets on behalf of and for the account of the Organizers.
At no time does GO&DANCE act as the Organizer of the Events or participate in any organizational aspect of them.
GO&DANCE grants Organizers, under the applicable contractual conditions, temporary access to and use of the Professional Area. Under no circumstances shall GO&DANCE assign or transfer to the Organizer any intellectual or industrial property rights associated with the Website or the Professional Area.
Organizers must first register as Professionals by following the instructions provided on the Website and submitting the required information through the appropriate form (hereinafter, the “Professional Registration Form”), which will be processed in accordance with GO&DANCE’s Privacy Policy, and by accepting the Terms and Conditions.
Once the Professional Registration Form has been completed, their professional account (hereinafter, the “Professional Account”) and the Professional Area will be activated. The Organizer shall be responsible for safeguarding and securing the Organizer name and password provided in the Professional Registration Form and shall be liable for all actions carried out on the Website under their Professional Account.
Once the Professional Area is activated, Organizers may easily create and manage their own Events through a control panel enabled for each Event, where they may edit event-related information (location, date, ticket price, etc.) and monitor ticket sales to Buyers.
For each Event, the Parties shall sign a separate Service Agreement regulating the specific terms and conditions related to GO&DANCE’s service provision for that Event.
GO&DANCE undertakes to the Organizers to:
Keep the Professional Area enabled at all times so that the Organizer can efficiently promote their Events and so that tickets are available for sale on the Website at any time.
Provide the Organizer with anonymized statistics on User access to their Events, which will be subject to the strictest confidentiality.
Accurately and truthfully display on the Website the information for each Event created and published through the Professional Area.
Maintain separate accounting records of transactions or operations related to each Organizer.
In turn, the Organizer agrees to GO&DANCE to:
Keep their Professional account up to date at all times, correcting, if necessary, personal, banking, or any other data. The Organizer shall be solely responsible for the information provided.
Hold the intellectual and industrial property rights, image rights, as well as any licenses required by applicable regulations for the content published in the Professional Area.
Not use GO&DANCE's logos or distinctive signs on any public advertising media without the express written authorization of GO&DANCE.
The Organizer’s use of the Professional Area, as well as the creation and publication of Events on the Website, is free of charge.
Organizers acknowledge and agree that by providing their own content on the Website, they grant GO&DANCE a non-exclusive, royalty-free license to use such content solely for the purposes of the Website as required under the agreement.
Organizers acknowledge, accept, and confirm that all content they provide through the Website will be submitted in accordance with the Terms and Conditions.
Our Website is not a platform for hosting raffles or contests of any kind. Therefore, by accepting these Terms and Conditions, the User declares and guarantees that they will not create or publish any event in the form of a raffle or contest. GO&DANCE shall be held harmless from any third-party claims that may arise from any User's breach
4.2 - How to buy tickets?
To purchase tickets for the Events available on the Website, the following steps must be followed:
Select the Event the Buyer wishes to attend;
After reviewing the Event information published by the Organizer, choose the type and number of tickets for the Event and click “Continue”;
Fill out the registration form by entering the Buyer's email address and password (hereinafter, the “Buyer Registration Form”), expressly accept the use of their personal data for the requested purposes, as well as the GO&DANCE Terms and Conditions, which incorporate the Privacy Policy, and click “Accept.” The User will be solely responsible for selecting a password with an adequate security level. The User is responsible for safeguarding and keeping their password confidential and must not share it with any third party. If the User suspects that a third party has accessed their password, they must immediately change it;
Enter the details of the attendees for the selected Event tickets if required by the Event Organizer, and expressly agree that GO&DANCE may share this information with the Event Organizer;
Accept the GO&DANCE Terms and Conditions and click “Accept” to complete the purchase process;
Select the payment method (credit or debit card, or PayPal, from the available options), and proceed to payment via the corresponding payment gateway. At this time, the Buyer confirms that the payment information entered is correct and accurate and agrees that GO&DANCE may charge the ticket price;
GO&DANCE will then send an email to the Buyer at the email address provided in the Registration Form confirming the ticket purchase (hereinafter, the “Purchase Confirmation”). This email may not appear in the "Inbox" as some Internet services may detect it as spam. Therefore, GO&DANCE recommends the Buyer check their “Spam” folder as well; and,
Once the Purchase Confirmation is received, the Buyer may download and print their ticket(s), which will include information about the Event (date, time, venue, etc.).
If a payment is made in a currency other than EUR, the exchange rate applied will be that established by the payment processor. If no such rate is available, GO&DANCE will apply the rate published by the European Central Bank at the time of the relevant transaction.
Information about the accepted payment methods will be provided during the purchase process.
Some payment methods may only be available subject to additional conditions or fees. In such cases, this information may be found in the specific section of this Website.
All payments are processed independently through third-party services. Therefore, this Website does not collect any payment information—such as credit card data—but only receives a notification once the payment has been successfully completed.
If payment fails through the available methods or is declined by the payment service provider, the Buyer shall have no obligation to complete the purchase order. Any possible costs or fees resulting from a failed or declined payment shall be borne by the Buyer.
If the Buyer enables the Platform's payment method functionality for future payments, the Website will store an identification code linked to the Buyer's account authorizing GO&DANCE to process automatic payments for future purchases or for recurring installment payments of past purchases.
This authorization can be revoked at any time, either by contacting GO&DANCE or by modifying the user settings provided by the specific payment platform.
The Buyer may access the Event by presenting the printed ticket at the entrance, where it will be validated using a list or an electronic device that scans a unique code embedded in the ticket. Even if multiple copies of the ticket are printed, only the first one presented at the entrance will be considered valid. Therefore, entry will not be allowed under any circumstances to those who attempt to enter later using the same ticket.
Access to the venue where the Event is held is subject to the entry and exit policies established by the Organizer and/or the owner of the venue, as applicable.
Tickets are issued in accordance with the rules and regulations of the venue and the Event Organizer, which will be made available to the Buyer at the venue box office. Violation of any such rules and regulations, or any other act that may cause harm, damage, or grievance, shall entitle the Event Organizer to remove the Buyer from the venue.
The illegal resale or attempted illegal resale of a ticket constitutes sufficient cause for its confiscation or cancellation without the right to a refund or any other form of compensation.
A ticket may not be used for advertising, commercial, promotional, gaming, contest, or betting purposes without the prior, express, and verifiable authorization of both the Organizer and GO&DANCE.
The Event may be recorded for commercial and/or promotional purposes. By accessing the Event, Buyers grant their consent to being recorded and for their image to be used as part of the audience for the aforementioned purposes.
GO&DANCE does not participate in the organization of Events and is therefore not responsible for matters such as visibility conditions, sound quality, venue comfort, accessibility, entry and exit policies, etc., which fall solely under the Organizer’s responsibility.
The Organizer reserves the right of admission to the Event.
The Organizer is legally authorized to carry out checks and inspections to verify compliance with safety conditions within the venue where the Event is held.
Any wrinkled, torn, or tampered ticket will authorize the Organizer to deny its holder entry to the Event.
Neither GO&DANCE nor the Event Organizer shall be held responsible for lost or stolen tickets.
GO&DANCE may analyze and evaluate potential fraud in ticket purchases, managing chargebacks to Buyers if applicable, while informing the Event Organizer of the relevant actions taken.
GO&DANCE may share with the Organizer any available information about ticket sales operations for their Events and statistics on User visits to their Organizer Microsite, which will remain strictly confidential.
No changes or refunds of tickets will be accepted, except in the following cases:
in the event of cancellation or suspension of the Event by the Organizer (see section 4.7);
if Voluntary Cancellation Insurance was purchased, when available for the Event, and in accordance with its terms and conditions (see section 4.8).
Except for the cases listed above, the User may not withdraw from their purchase or request a refund once the Purchase Confirmation of the ticket(s) has been received, in accordance with current consumer and user regulations, as the exception to the right of withdrawal established in Article 103(l) applies, for services related to leisure activities with a specific date or period of performance.
Inability to attend an event or performance, or mistakes made during the ticket purchase (e.g., entering the wrong email address), are not grounds for refunds unless cancellation coverage was purchased that includes such circumstances.
If the Event is suspended after more than half of it has taken place, the Buyer will not be entitled to a refund of the ticket price.
Adverse weather conditions do not entitle the Buyer to a refund of the ticket or its price.
In the event of cancellation or changes to an Event, GO&DANCE commits to (i) publishing the information on the Event page of the Website as soon as the Organizer informs GO&DANCE, and (ii) sending an email to the Buyer at the address provided in the Registration Form, informing them of such cancellation or change.
Changes and refunds will only be accepted in the event of Event cancellation, or if the Event is suspended within the time frame established by the Organizer.
Cancellations or changes to Events that occur after the Buyer has received the Purchase Confirmation, such as changes in date, venue, or performers, are the sole responsibility of the Organizer. Therefore, GO&DANCE, as the ticket distributor, may only proceed with ticket cancellations and refunds upon the Organizer’s express instruction.
If the Organizer decides to proceed with the refund, the amount will be reimbursed by GO&DANCE using the same payment method used for the purchase, within fifteen (15) business days from the public announcement of the Event cancellation.
For some Events, Organizers may activate a voluntary cancellation insurance on the platform that allows Buyers to recover the amount paid for their tickets under certain conditions.
When this coverage is available, Buyers may choose to purchase it optionally during the checkout process, by paying the corresponding amount. This coverage guarantees a refund of the ticket price if the Buyer decides not to attend the Event, without the need to provide any justification, as long as the cancellation request is made before the deadline set by the Organizer.
The voluntary cancellation insurance will only apply if:
If both conditions are met, the Buyer will be refunded only the ticket price. Management fees, the cost of the cancellation insurance itself, and any other additional amounts related to the purchase will not be refunded.
All details regarding how the coverage works, its cost, and the cancellation deadline will be clearly indicated on the Event page before completing the purchase.
GO&DANCE acts solely as an intermediary between Organizers and Buyers in the sale of tickets for Events, managing the distribution of tickets on behalf of and for the account of the Organizers. Therefore:
It shall not be held liable if the Event does not ultimately take place. In such case, any claims must be directed to the Organizer of the Event, who, by accepting the Terms and Conditions, releases GO&DANCE from any liability arising from such cancellation.
It shall not be responsible for the manner in which the Event is ultimately held. Claims regarding the quality, execution, or any organizational aspect of the Event must be addressed solely to the Event Organizer.
Users may cancel their accounts and stop using the Service at any time in the following ways:
By using the tools provided on the Website to cancel the account.
By contacting GO&DANCE directly using the contact information provided in this document.
The User acknowledges and agrees that they use the Website at all times at their own risk and responsibility. Therefore, GO&DANCE shall not be liable for any misuse, improper use, or use contrary to these Terms and Conditions by the User.
Consequently, Users are solely responsible for the proper use of the Website in accordance with applicable national or international law, as well as with the principles of good faith, morality, good customs, and public order, and commit to diligently follow any additional instructions that may be issued by GO&DANCE.
Users shall refrain from using the services and content of the Website for illicit or fraudulent purposes or effects, or in a manner that infringes upon the rights and interests of third parties, or that in any way may damage, disable, affect, or deteriorate the Website, its content, or its services. Likewise, it is prohibited to interfere with the normal use or enjoyment of the Website by other Users. The User shall be liable for any damages caused to GO&DANCE as a result of the misuse of the Website or failure to comply with the Terms and Conditions.
GO&DANCE cannot absolutely guarantee that the services, features, and functions of its Website will be available at all times and in all places, nor that the software and hardware used are entirely error-free. Similarly, GO&DANCE cannot guarantee fault-free data transmission through third parties, especially transmissions via telecommunications networks and Internet providers. Therefore, GO&DANCE disclaims any liability for damages of any kind that may arise from the foregoing.
In particular, GO&DANCE shall not be responsible for any potential damage or errors that the Users' computer systems (hardware or software) may suffer due to the presence of any virus when accessing or using the Website.
In any case, GO&DANCE shall only be liable for damages the User may suffer as a result of willful misconduct or gross negligence on our part in connection with access to our Website, the provision of our services, or the use of our content, tools, and features.
Nevertheless, GO&DANCE will make reasonable efforts to ensure that the content and services included on the Website are accurate and up to date.
If deemed appropriate, GO&DANCE may immediately suspend the service and, where applicable, remove any content it deems incorrect or illegal, whether at its sole discretion, at the request of an affected third party, or by order of a competent authority, without any entitlement to compensation. The suspension or removal of User or Organizer accounts does not entitle Users or Organizers to claim any compensation, damages, or refunds.
The suspension or removal of accounts due to causes attributable to the User or Organizer does not exempt them from paying any applicable fees or prices.
The following conduct restrictions are established in these Terms and Conditions, on a non-exhaustive basis:
Pretending to meet any conditions or requirements for accessing the Website and/or using the Services, such as being of legal age;
Concealing one’s identity and impersonating another person or pretending to be or represent a third party without that party’s authorization;
Manipulating identifiers to disguise or otherwise conceal the origin of messages or posted content;
Defaming, insulting, harassing, engaging in threatening behavior, or otherwise violating the rights of others;
Encouraging activities that could endanger the life of the User or any other User, or cause bodily harm. This includes, without limitation, threats of suicide or suicide encouragement, intentional self-harm, the use of illegal drugs, or excessive alcohol consumption. Under no circumstances will Users be permitted to post any content that promotes and/or encourages and/or displays any self-destructive or violent behavior on this Website;
Probing, scanning, or testing the vulnerability of this Website, including its Services or any network connected to it, or bypassing security or authentication measures of this Website or its networks;
Installing, inserting, uploading, or otherwise incorporating malicious software on or through this Website;
Using this Website or its technical infrastructure in an abusive, excessive, or otherwise inappropriate manner (e.g., to send spam);
Attempting to disrupt or alter the technical infrastructure in a way that harms this Website or the Service, or imposes a disproportionate load on them;
Using any automated process to extract, collect, or scrape information, data, and/or content from this Website and all related digital properties, unless expressly authorized by GO&DANCE;
Spreading or publishing content that is illegal, obscene, unlawful, defamatory, or inappropriate;
Publishing content that promotes, directly or indirectly, hatred, racism, discrimination, pornography, or violence;
Spreading or publishing false content or content that could cause unjustified alarm;
Using the Website to publish, disseminate, or otherwise make available content protected by intellectual property laws, including but not limited to laws on patents, trademarks, or copyrights, unlawfully and without the consent of the rightful owner;
Using the Website to publish, disseminate, or otherwise make available content that violates the rights of third parties, including but not limited to state, military, commercial, or professional secrets, and personal data;
Publishing content or engaging in any activity that disrupts, interrupts, harms, or otherwise threatens the integrity of the Website or the experience or devices of other Users. Such activities include sending spam, distributing unauthorized ads, phishing, committing fraud, distributing malware or viruses, etc.
GO&DANCE assumes no responsibility for the links (hyperlinks) on the Website that allow Users to access services provided by third parties, as long as these are not part of the Website. Therefore, GO&DANCE is not responsible for the information contained on those external pages or for any consequences arising from their use. Additionally, GO&DANCE reserves the right to unilaterally remove links from the Website without prior notice.
If any User or third party believes that such links may be contrary to the law, morality, or public order, they should notify GO&DANCE via email at info@goandance.com.
Through the Website, Users may access external resources provided by third parties. Users acknowledge and agree that GO&DANCE has no control over such resources and is therefore not responsible for their content or availability.
The terms and conditions applicable to third-party resources, including any possible rights grants regarding the content, shall derive from those third parties’ own terms or, in the absence of such, from applicable laws.
GO&DANCE is the owner or licensee of all intellectual and industrial property rights included on the Website, as well as the content accessible through it.
Authorization for the User to access the Website does not imply any waiver, transfer, license, or full or partial assignment of intellectual or industrial property rights by GO&DANCE. Therefore, any use is strictly prohibited.
The intellectual and industrial property rights of the Website, including texts, images, graphic design, navigation structure, information, and content, are either owned by GO&DANCE or used under the necessary exploitation rights, especially reproduction, distribution, public communication, and transformation rights, in accordance with Spanish intellectual and industrial property laws.
Organizers guarantee that they have been duly assigned or own all intellectual and industrial property rights and, if applicable, image rights related to the content included in each of the Events they create and publish on the Website. To promote such Events on the Website, they grant GO&DANCE all exploitation rights over such intellectual and industrial property rights. This assignment shall be considered global and for an indefinite period.
GO&DANCE reserves the right to admit or exclude access to the Website. Any User who fails to comply with these Terms and Conditions, as well as with GO&DANCE’s Privacy Policy, may be excluded from the Website.
Likewise, GO&DANCE may, at any time and without prior notice, withdraw or suspend the provision of Services to Users who violate the provisions of these Terms and Conditions.
GO&DANCE reserves the right to modify these Terms of Use in accordance with the applicable legislation in force at any given time, and will properly notify such changes on the Website. Therefore, it is recommended that Users review these Terms periodically to stay informed about how GO&DANCE protects their information.
These Terms of Use have been prepared in accordance with the applicable legislation, and in particular with Law 34/2002 on Information Society Services and Electronic Commerce, Law 7/1998 on General Terms of Contracting, and Royal Legislative Decree 1/2007 of November 16, which approves the consolidated text of the General Law for the Protection of Consumers and Users and other complementary laws.
These Terms and Conditions shall be governed by and interpreted in accordance with Spanish law.
The Parties agree that if the User is considered a consumer, any disputes arising from their contractual relationship shall be submitted to the courts and tribunals with appropriate jurisdiction. Otherwise, the Parties agree to submit any disputes to the courts of the city of Barcelona, expressly waiving any other jurisdiction.
In compliance with Directive 2013/11/EU of the European Parliament and of the Council of May 21, 2013 on alternative dispute resolution for consumer disputes, and Regulation 524/2013 of the European Parliament and of the Council of May 21, 2013 on online dispute resolution for consumer matters, we inform all Users that they may file consumer complaints through the online dispute resolution platform, which can be accessed via the following link: http://ec.europa.eu/consumers/odr/.
